Technology
Our Case Management system is state-of-the-art.
- The Zellman Group has built strategic alliances with the most popular case management systems in order to integrate for quick and easy case submission.
- Our case management system has the capability to set-up strict parameters to ensure fields are complete upon import.
- Cases are flagged for attorney audit to ensure case details comply with state laws.
- Systematic prevention of dialing area codes outside the allowed time frame according to the FDCPA guidelines.
- Automatic USPS Address hygiene process on all addresses prior to sending an initial letter.
- Advanced and immediate skip-tracing on all return mail (i.e. bad addresses).
Our telephone system is equipped with VOIP technology.
- All outgoing calls are made by a "live" specialist.
- All calls are recorded, stored, and archived.
- Calls are available upon reques.t
- Calls are used for weekly training sessions with each specialist.
- We never experience down-time due to inclement weather or building outages as specialists can facilitate their call duties remotely and management can monitor in real-time.
Our Web Portal is innovative and provides our clients with full visibility.
- Provides real-time and secure web portal access to all authorized interested parties
- Run reports and view the status of all cases at both the summary and detail level in both PDF and Excel formats
- Capability to view copies of all letters sent for each case
